Term Of Service
Hi there, welcome to the Cranimals Store on Cranimal.com!
WE RECOMMEND YOU READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
By using this site or the site at cranimal.com (http://cranimal.com) (collectively, the "Site"), you accept these terms and conditions of use. If you do not agree to these terms and conditions of use, please do not use the Site. Except where stated otherwise, the term "cranimal.com" used on the Site shall be deemed to include Cranimals’ parent company and its affiliates, subsidiaries, successors and assigns. Cranimal.com reserves the right, at its discretion, to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms and conditions will mean you accept those changes.
RESTRICTIONS ON USE OF MATERIALS
Cranimal.com owns and operates the Site. "cranimal.com", the Cranimals logo, and our motto are copyrights. Other registered trademarks, trademarks, related words, domain names and logos that are the property of cranimal.com may appear from time to time on the Site. All other trademarks, product names and company names or logos cited herein which are not the property of cranimal.com are the property of their respective owners. Cranimal’s trade-marks may not be used without Cranimals’ express authorization and, without limiting the generality of the foregoing, Cranimal’s trade-marks may not be used in connection with any products or services which are not Cranimals' or authorized by cranimal.com and sister websites (e.g., cranimals.com; cranimal.ca etc.)., or in any manner that is likely to cause confusion among customers or potential customers of cranimal.com, or in any manner that disparages or discredits cranimal.com.
All material contained on the Site including the content, site design, text, graphics, and the selection and arrangement thereof are the copyright of cranimal.com (unless otherwise expressly stated). No material from the Site or any website owned, operated, licensed, or controlled by cranimal.com may be copied, reproduced, republished, framed, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. You may not display or provide for display pages from this Site in a frame. If you wish to link to this Site, or display this website in your store or at a trade show you may do so if you are an authorized retailer or distributor of our product. If not, please contact us to obtain our written approval. Failure to obtain such approval in advance is a violation of this agreement and an infringement of cranimal.com’s copyright and other proprietary rights, and is expressly prohibited. Modification of the materials or use of the materials for any other purpose than those described above is a violation of cranimal.com's copyright and other proprietary rights, and is also strictly prohibited.
GENERAL DISCLAIMER AND LIMITATION OF LIABILITY
YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.
THE SITE, THE SERVICES AND THE INFORMATION OR MATERIALS HEREIN ARE PROVIDED ON AN "AS IS, WHERE IS, AS AVAILABLE" BASIS. CRANIMALS.COM MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE, ITS CONTENTS (INCLUDING WITHOUT LIMIT PRODUCT DESCRIPTIONS AND PRICES) OR THE SERVICES. THE USER EXPRESSLY ACKNOWLEDGES THAT
(i) THERE ARE NO WARRANTIES OR REPRESENTATIONS MADE REGARDING THE CONTENT OF THE SITE INCLUDING WITHOUT LIMITATION HOW CURRENT IT IS, ITS ACCURACY, ITS COMPLETENESS, ITS AVAILABILITY, ITS SECURITY, THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE, ANY HYPERLINKED WEBSITE, OR THE SERVERS UPON WHICH THEY RESIDE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND
(ii) AS A SERVICE TO USERS OF THE SITE CRANIMAL.COM INCLUDES LINKS TO OTHER WEBSITES THAT CRANIMAL.COM HAS NO CONTROL OVER, AND MAKES NO ENDORSEMENTS OR REPRESENTATIONS OF ANY KIND REGARDING THE PRODUCTS, SERVICES, BUSINESS PRACTICES, CONTENT OR APPROPRIATENESS OF CONTENT ON SUCH WEBSITES, AND THE USER HEREBY IRREVOCABLY WAIVES ANY CLAIM AGAINST CRANIMAL.COM WITH RESPECT TO SUCH WEBSITES.
NONE OF CRANIMAL.COM OR ANY OF ITS RESPECTIVE DIRECTORS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES WILL BE LIABLE FOR DAMAGES, CLAIMS, EXPENSES OR OTHER COSTS (INCLUDING WITHOUT LIMITATION LEGAL FEES) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE SITE OR ANY INFORMATION CONTAINED ON IT, OR ANY HYPERLINKED WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING (WITHOUT LIMITATION) COMPENSATORY, DIRECT, INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF USER PHOTOS AND INFORMATION.
DISCLAIMER REGARDING HEALTH INFORMATION
Cranimal.com does not warrant or guarantee the accuracy, completeness, correctness, timeliness, or usefulness of any medical or health information posted or otherwise available on or through access to the Site. Cranimal.com is not responsible for the content of any linked pages, or any other sites linked to the Site and cranimal.com assumes no liability or responsibility arising from the contents of any off-site pages or sites. The information provided by cranimal.com on the Site are for educational purposes only and in summary form intended to provide general consumer understanding and knowledge of health care topics and cranimal.com is not responsible and shall not be liable to you or anyone else for any action or decision taken in reliance upon the information contained in the Site. You are responsible to review and understand all package and package insert information concerning products purchased from cranimal.com. The information provided on the Site should not be used as a substitute for professional veterinary diagnosis or treatment. You should seek the advice of your veterinarian prior to starting any treatment if your pet is currently on medication, suffering from a serious illness, or in connection with any health problems or questions you may have regarding your pet or animals under your care and the use of Cranimals products.
SECURITY AND PRIVACY
Cranimal.com strives at all times to protect the security and privacy of any information you provide over the Internet to us. However because of the inherent nature of the Internet, cranimal.com cannot guarantee that this information could not be improperly accessed or possibly used by unauthorized third parties. You are submitting information over the Internet to us via cranimal.com at your own risk. For further information please refer to the Privacy sections of this Site.
PRODUCT INFORMATION AND FLYERS
We cannot guarantee the availability of all Cranimals products or items described on the Site and some may not be available at all Cranimals retailer locations throughout the world, or in all geographical regions. All prices shown are before any applicable tax and shipping charges. Cranimal.com reserves the right to limit quantities and to correct errors or omissions prior to processing a purchase request.
While cranimal.com strives to provide accurate product and pricing information, pricing or typographical errors may occur - any information included on this site is subject to change by cranimal.com at any time. Without limiting the generality of any other terms and conditions on this Site, cranimal.com does not accept liability for any errors or omissions that may be found on this Site or for unavailability of any product.
GOVERNING LAW AND JURISDICTION
The Site is controlled by cranimal.com from its office within the Province of British Columbia, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of British Columbia, Canada, by accessing this Site, you agree that all matters relating to access to, or use of, the Site, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of British Columbia and the laws of Canada applicable to the Province of British Columbia, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of British Columbia and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws.
In the event that any parts of any terms and conditions are held to be indefinite, invalid, illegal or otherwise voidable or unenforceable, the other parts of those terms and conditions will not fail on account thereof, and the balance of the terms and conditions will continue in full force and effect. The terms and conditions on the Site constitute the entire agreement between you and British Columbia governing your use of the Site. You may also be subject to other terms and conditions when you access other sites or other portions of the Site (if specified). The failure or delay of British Columbia in exercising any right or remedy under the terms and conditions or elsewhere shall not constitute a waiver of such right or remedy. The section titles in these terms and conditions are for convenience only and have no legal or contractual effect.
Cranimal.com does not support the comments or opinions of reviewers and assumes no responsibility or liability for any content posted by you or any third party. Cranimal.com reviews are moderated for appropriateness. Visitors may post reviews and comments so long as the content does not contain disparaging, foul or otherwise inappropriate language. Cranimal.com reserves the right (but not the obligation) to remove or edit reviews, and regularly reviews posted content. If you do post a review, you grant cranimal.com a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, publish, translate, or shorten, distribute, and display such review in any media in any geographical location. You grant cranimal.com and sublicenses the right to use the name that you submit in connection with such content, if they choose. Cranimal.com reserves the right not to post any review at our sole discretion.
Discount coupons/gift certificates, rewards points must be redeemed through the cranimal.com web site, http://cranimal.com, toward the purchase of eligible Cranimals products. Purchases are deducted from the Gift Certificate/rewards points balance. Any unused balance will be placed in the recipient's registered account when redeemed. If an order exceeds the amount of the Gift Certificate/rewards balance, the difference must be paid with an additional payment method. To redeem or view Gift Certificate/rewards points/discount coupon balances, visit "My Account" on cranimal.com.
Gift Certificates/rewards points/discount coupons may not be redeemed for the purchase of products through in-store pickup, or through any other web site other than cranimal.com.
Gift Certificates/rewards points/discount coupons cannot be used to purchase other Gift Certificates/rewards points/discount coupons, such as cranimal.com Gift Certificates/rewards points/discount coupons or gift certificates issued by third parties.
Gift Certificates/rewards points/discount coupons cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law. Unused Gift Certificates/rewards points/discount coupons in a cranimal.com account may not be transferred.
Risk of Loss
The risk of loss and title for Gift Certificates/rewards points/discount coupons pass to the purchaser upon our electronic transmission to the recipient. We are not responsible if a Gift Certificates/rewards points/discount coupon is lost, stolen, destroyed or used without your permission
Cranimal.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Gift Certificates/rewards points/discount coupon is either redeemed through the cranimal.com web site or is redeemed and used to make purchases on the cranimal.com web site.
Limitation of Liability
Cranimal.com and its parent company, ("cranimal.com") AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO Gift Certificates/rewards points/discount coupons, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A Gift Certificates/rewards points/discount coupon MALFUNCTIONS, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH Gift Certificates/rewards points/discount coupon. IF YOU TRY TO REDEEM A Gift Certificates/rewards points/discount coupon AFTER ITS DATE OF VALIDITY THEN THERE IS NO REMEDY AVAILABLE TO YOU.
NO PURCHASE NECESSARY.
This Contest is open to legal residents of Canada (except Quebec) AND WHERE INDICATED/ALLOWED CERTAIN STATES OF THE USA. VOID WHERE PROHIBITED BY LAW. Employees of Cranimal.com and, where applicable, the Contest Sponsor ("Contest Sponsor"), their respective parents, affiliates, subsidiaries, advertising and promotional agencies, and the immediate family members and those with whom they are domiciled each are not eligible.
Please check each individual Contest entry form and/or Contest announcement for age restrictions and/or special instructions.
How to Enter
The Entrant must fill out the appropriate Contest entry form or follow Contest directions in full to be eligible.
By entering the Contest, the Entrant consents to the release of his/her name. The Entrant declares to have complied with the Contest Rules. Further, the winner must conform to all directions given by the Contest organizers or his/her participation in the Contest will be denied.
All entries become the property of cranimal.com and will not be returned to entrants.
All entries must be received by 12:00 p.m. (Eastern standard time) on the advertised deadline date of the Contest.
The prize is neither refundable nor transferable and cannot be extended. Documents once issued in the name of the winner are not transferable or refundable. Note that any and all applicable taxes and issuance fees are the sole responsibility of the winner.
Prize must be accepted as awarded and no cash equivalent is available. NO SUBSTITUTION OF PRIZES IS PERMITTED EXCEPT BY CRANIMAL.COM OR CONTEST SPONSOR AT ITS SOLE DISCRETION. CRANIMAL.COM/CONTEST SPONSOR RESERVES THE RIGHT TO SUBSTITUTE ANY PRIZES WITH ANOTHER PRIZE OF EQUAL OR GREATER VALUE. PRIZES ARE NON-TRANSFERABLE AND ARE NOT REDEEMABLE FOR CASH OR CREDIT.
Winner Selection and Qualification
A random draw will be executed by CRANIMAL.COM/Contest Sponsor for the prize from all eligible entries received on or before the Contest closing date. The odds of winning a prize will depend upon the total number of eligible entries received on or before the applicable Contest closing date. A selected entrant who has not successfully filled all the mandatory fields will be deemed to have forfeited the prize and CRANIMAL.COM/Contest Sponsor shall be entitled to select a new name from the qualified entrants. Prizewinners will be emailed or phoned and may be required to complete and return a release form in order to redeem their prize. Return of email notification as undeliverable after 2 attempts or return of mailed prize (1X) as undeliverable will result in forfeit of prize. By entering this Contest the entrants automatically agree to accept and abide by these General Rules and Regulations.
Restrictions, conditions, and limitations apply.
BY ENTERING THIS CONTEST, YOU AGREE TO BE BOUND BY THESE GENERAL RULES AND REGULATIONS. UNLESS OTHERWISE SPECIFIED, USERS CAN ENTER AN A CONTEST ONLY ONCE. ABUSERS OF THE ENTRY POLICY WILL BE DISQUALIFIED OR RESTRICTED AT CONTEST SPONSOR'S DISCRETION. PLEASE DO NOT ENTER MOPRE THAN ONCE OR REQUEST MORE THAN 1X SAMPLE AT A TIME, OR YOUR ENTRY WILL AUTOMATICALLY DISQUALIFIED.
Limitations of Liability
If, for any reason, the Contest/PROMOTION is not capable of running as planned, CRANIMAL.COM/Contest Sponsor reserves the right at its sole discretion to cancel, terminate, modify, or suspend the Contest/PROMOTION. Except as expressly warranted herein, the Prizes are provided to winners as-is without further warranty of any kind.
IN NO EVENT SHALL CONTEST ENTITIES BE RESPONSIBLE HEREUNDER FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, EVEN IF CONTEST ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE CONTEST RULES AND REGULATIONS APPLY T ALL CONTEST RUN BY CRANIMALS ON ALL WEBSITES OR SOCIAL MEDIA PAGES, INCLUYDING FACEBOOK, INSTAGRAM, TWITTER, PINTEREST, LINKEDIN, YOUTUBE.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
Web browser cookies
How we use collected information
Cranimals collects and uses Users personal information for the following purposes:
To improve customer service:
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience:
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site:
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions:
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number, by logging onto My Account at cranimal.com. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: firstname.lastname@example.org
Last Updated: April 21, 2015